Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you experience any issues, please contact us within 7 days of delivery at support@sortocyber.com.

Damaged or Defective Items: If your item arrives damaged or defective, contact us within 7 days with photos of the item and packaging. We will offer a replacement or full refund at no cost to you.

Returns: If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Items must be unused and in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.

Refunds: Once your return is approved, refunds are issued to your original payment method within 5–10 business days. We also offer store credit as an alternative.

Non-returnable items: Digital products and services are non-refundable.

For any questions, contact us at support@sortocyber.com.