Refund & Return Policy

At Sorto Cyber, your satisfaction is our priority. If your product arrives with a manufacturing defect, we're here to make it right.

Reporting a defective item

You have 30 days from the delivery date to report a defective item. To start a claim, contact us at hello@sortocyber.com with your order number, a description of the issue, and clear photos and/or video showing the defect. You do not need to physically return the product to file a claim.

Verification

We review every claim to confirm the issue is a genuine manufacturing defect. This is why photo/video evidence is required — it lets us resolve your claim without asking you to ship anything back.

Resolution

Once your claim is approved, you choose between:

• A replacement of the same item, free of charge, or
• Store credit for the full value of the item, which you can use toward any future purchase. If the credit is worth more than what you order next, the remaining balance stays on your account for later use.

Not Covered

• Damage caused by the customer after delivery
• Claims submitted after the 30-day window
• Buyer's remorse (change of mind) — this policy covers manufacturing defects only

Questions? Contact us at hello@sortocyber.com.